Accessibility Statement
Last updated: June 12, 2026
Our Commitment to Accessibility
River City Hotel Group is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.
This commitment extends across our entire network of hotel technology platforms:
- groupRooms.org — Group hotel rate marketplace
- bookMyTeam.org — Multi-city itinerary booking
- hotelSlots.org — Day-use hotel time-block booking
- hotelHuddle.com — Name-Your-Price hotel booking
- rchotelgroup.com — Corporate hub and partner portal
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
Our goal is to achieve WCAG 2.1 Level AA compliance across all our websites. We are actively working on improvements and regularly audit our sites for accessibility issues.
Accessibility Features
Our websites include the following accessibility features:
- Keyboard Navigation: All interactive elements can be accessed using a keyboard
- Alternative Text: Meaningful alt text for informative images
- Color Contrast: Text and background colors meet WCAG contrast requirements
- Responsive Design: Content adapts to different screen sizes and orientations
- Focus Indicators: Visible focus states for keyboard navigation
- Form Labels: All form inputs have associated labels
- Heading Structure: Logical heading hierarchy for screen reader navigation
- Language Attributes: HTML lang attribute properly set for screen readers
Known Limitations
Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations and potential solutions:
| Content or Functionality | Limitation | Workaround |
|---|---|---|
| Third-party booking widgets | Some hotel partner booking interfaces may not be fully accessible | Contact us directly for assistance with booking |
| PDF documents | Some downloadable documents may not be fully accessible | Contact us for an accessible alternative format |
| Interactive maps | Interactive maps may have limited screen reader support | Text-based location information is provided as alternative |
| Dynamic content | Some dynamically loaded content may not announce to screen readers | Content updates are designed with ARIA live regions where applicable |
Technical Requirements
Accessibility of our websites relies on the following technologies:
- HTML5
- WAI-ARIA (Web Accessibility Initiative - Accessible Rich Internet Applications)
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Compatibility
Our websites are designed to be compatible with:
- Screen Readers: NVDA, JAWS, VoiceOver, TalkBack
- Browsers: Chrome, Firefox, Safari, Edge (latest versions)
- Operating Systems: Windows, macOS, iOS, Android
Feedback
We welcome your feedback on the accessibility of our websites. Please let us know if you encounter accessibility barriers:
- Email: accessibility@rchotelgroup.com
- Phone: +1 (423) 822-8774
- Address: River City Hotel Group, Accessibility Department, 1400 S Gay St, Suite 112, Knoxville, TN 37902
We try to respond to accessibility feedback within 2 business days.
Enforcement Procedure
If you are not satisfied with our response to your accessibility concern, you may escalate your complaint to:
- Email: compliance@rchotelgroup.com
- Phone: +1 (423) 822-8774
Ongoing Improvement
We are committed to ongoing accessibility improvements:
- Regular accessibility audits (quarterly)
- Staff training on accessibility best practices
- Inclusion of accessibility requirements in our development workflow
- Integration of accessibility testing in our quality assurance process
- User testing with people who have disabilities